Online Sales Consultant

If you are looking for a progressive career filled with opportunities, get in touch today. We are actively recruiting for highly skilled team members with a passion for sales who share our affection for fine jewellery and luxury watches.

To apply for any of our roles, email your latest up-to-date CV along with a covering letter to unless specified otherwise.

A very rare and exciting opportunity has become available for an Online Customer Service Consultant to join the C W Sellors Fine Jewellery e-commerce office based in Ashbourne.

C W Sellors has a worldwide established e-commerce presence, including our luxury watch website  and fine jewellery website  This is a fantastic opportunity for a driven customer service professional to join our successful and growing e-commerce team.

THE ROLE

Online Customer Service Department

• Deliver exceptional customer care at all times
• Respond to customer queries within our agreed response timeframe
• Handle customer enquiries across different platforms, including live chats, phone calls, emails and Whats App
• Build relationships with customers and use initiative when dealing with queries
• Work with the warehouse team and our couriers to solve problems and promote our level of service
• Provide support to our stores and other departments within head office
• Resolve product and service issues, from determining the cause, explaining the solution, and following up to ensure resolution
• Develop a strong knowledge of our collections to identify and convert sales leads

ABOUT YOU

• You are energetic and enthusiastic with a passion for our products, sales and good customer service
• You have a proven track record of exceeding customer expectations
• You have strong communication skills and a personable approach to problem solving, and you endeavour to deliver a high standard customer experience
• You have excellent time‑management skills and can work in a fast‑paced environment with a can‑do attitude and hands‑on approach
• You are proactive, flexible, and committed; weekend work as required with flexibility during peak times
• Strong written skills and a good phone manner are essential to this role
• Good attention to detail is always key
• Strong organisational skills are essential

Salary is competitive and negotiable based on your experience.

COVID-19 considerations: Masks, sanitiser, gloves and screens are provided to ensure the safety of our staff

Due to fast expansion of our online business, C W Sellors Fine Jewellery is recruiting for an Online Sales Consultant. This is a fantastic opportunity for a driven sales professional to join our successful and growing e‑commerce team at a very exciting time.

About you:

You will be an excellent communicator and have an engaging telephone manner. You will be target‑driven and enjoy working in a fast‑paced environment. You will be confident in sharing your ideas and giving feedback. We have daily team meetings where we review progress and share our wins and struggles, so your input is important.

Key Responsibilities

• Generate leads, enquiries and sales via email, live‑chat and telephone
• Answer customer enquiries, provide information on products and services
• Process payments, sales and customer orders

Skills & Experience

• Previous experience in a sales role
• Proficient writing skills and good use of English language
• Experience of working in a digital/online environment
• Excellent communication and customer service skills
• Ability to work to tight deadlines in a fast‑paced environment
• Ability to work on own initiative and as part of a team

Due to the high volume of applications we receive, we are unable to respond to every applicant.

Job Types: Full‑time, Permanent

COVID-19 considerations: Masks, sanitiser, gloves and screens are provided to ensure the safety of our staff

Due to fast expansion of our online business, a vacancy for an Online Order Management and Dispatch Assistant has arisen based at our Head Office in Ashbourne. With an aim to support the online sales team and optimise the website visitor experience, the role will be target and performance driven.

About you:

As a self‑starter, excellent…