Junior Customer Service Representative; Remote
Remote / Online - Candidates ideally in
Abu Dhabi, UAE/Dubai
Listed on 2026-06-05
Abu Dhabi, UAE/Dubai
Listing for:
RecruitLytics Hires
Remote/Work from Home
position Listed on 2026-06-05
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Technical Support, Bilingual
Job Description & How to Apply Below
Job Responsibilities
- Respond to customer inquiries via phone, email, and chat channels
- Providing accurate information about products and services.
- Troubleshoot technical issues and guide customers through solutions, process orders, returns, and exchanges efficiently.
- Maintain detailed records of customer interactions in CRM systems, elevate complex issues to appropriate departments, and follow up on open cases to ensure resolution.
- Identify opportunities to enhance customer satisfaction, educate customers on product features and best practices.
- Handle complaints with empathy and professionalism
- Meet quality and productivity standards
- Participate in ongoing training and coaching sessions
- Collaborate with team members through virtual platforms.
- Stay updated on product changes and company policies
- Contribute feedback for service improvements, and represent the company brand positively in all interactions.
Your communication skills and customer-centric approach will directly impact customer loyalty and business success.
- Excellent verbal and written English communication.
- Prior customer service or call center experience preferred
- Strong active listening and empathy skills
- Ability to remain calm under pressure.
- Technical aptitude for learning software systems
- Typing proficiency for efficient documentation.
- Problem-solving mindset, patience and positive attitude, reliable and punctual work ethic.
- Adaptability to policy changes, and commitment to quality service delivery.
- Multilingual abilities are highly valued for our international customer base.
- Competitive hourly wage or salary.
- Performance incentives and bonuses.
- Paid time off and employee discounts.
- Supportive team environment.
- Regular feedback and coaching, and recognition programs.
We invest in our employees' success and wellbeing.
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