Customer Retentions Advisor - FTC

This fixed-term contract role is working within a people-focused healthcare business, providing a variety of high-quality medical products.

Using your kind and empathetic approach you will provide the best possible customer service to retain customers and help to build the business through great customer service. You will handle customer queries effectively whilst maintaining high levels in customer satisfaction and retention of customers.

Salary is £26,719 (Full-time equivalent) plus 5% bonus (not guaranteed) 25 days holiday (pro rata) - with option to buy an extra 5 days.

Hours of work are 8.30-4.30, 9-5 or 9.30-5.30 Monday - Friday on a rota basis one in eight Saturday mornings - 8.30am - 12.30pm (this will be working from home)

Hybrid working after training period - 2 days working from home a week

OVERVIEW OF THE ROLE

• Contacting customers on a monthly basis, confirming orders and delivery details
• Processing orders, advising on delivery times, and resolving any issues with deliveries/couriers
• Processing prescriptions
• Liaising with GP surgeries, building meaningful relationships relating to incorrect details, urgent orders, and missing prescriptions
• Dealing with customer complaints, responding to them appropriately and recording them
• Inputting customer details, keeping records accurate and up to date

ABOUT YOU

• Inbound and outbound customer service experience is essential
• IT savvy
• Top-class communication and relationship-building skills
• Experience of working in the Medical, Care, Pharmacy, or Healthcare sector