Customer Service Representative - Work from Home

Join NTT DATA as a Remote Customer Service Representative, providing essential support to Shareholders and the investment community. Enjoy the flexibility of working from home, full-time.
In this role, you will manage inbound calls, ensuring top-notch customer service while navigating a fast-paced environment. Your communication skills and previous call center experience will be key assets as you help enhance customer satisfaction.

Key Responsibilities:

• Field incoming inquiries according to service guidelines

• Escalate calls appropriately and assist with resolutions

• Perform necessary research and fulfill requests

• Proactively identify areas for service improvement

• Uphold compliance with company and regulatory policies
Requirements:

• Excellent communication skills, both verbal and written

• Required High School Diploma or equivalent

• 1-3 years experience in a call center setting

• Strong computer skills and familiarity with system navigation

• Demonstrated self-motivation and action-oriented mindset
Contribute to a diverse and inclusive work culture while supporting NTT DATA’s commitment to excellent customer service.
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