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Customer Service Rep

Remote B2C Guest Support Specialist – Hospitality Tech

Remote / Online - Candidates ideally in
Rome, Lazio, Italy
Listing for: Smartness
Remote/Work from Home position
Listed on 2026-06-05
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 30000 - 50000 EUR Yearly EUR 30000.00 50000.00 YEAR
Job Description & How to Apply Below
Smartness is seeking a dedicated Customer Support professional to enhance guest communication through our Smartchat platform. You will provide assistance to guests via multiple channels while coordinating with property staff to resolve inquiries.

Ideal candidates should have 3+ years of related experience, preferably in hospitality, and Fluent in both Italian and English. Embrace an environment that values teamwork, creativity, and the freedom to express ideas. Remote work options with enriching teamwork experiences are included.
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