Customer Support Specialist Remote Work
Remote / Online - Candidates ideally in
QC, Canada
Listed on 2026-06-05
QC, Canada
Listing for:
Zeffy, inc.
Remote/Work from Home
position Listed on 2026-06-05
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Technical Support, Bilingual, Customer Service Rep -
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
In this position at Zeffy, a nonprofit platform that’s transforming fundraising, you’ll support organizations through direct email interactions and callback requests.
Your role will not only involve responding to inquiries but owning projects tailored to your growth. Experience a culture that fosters autonomy, enabling you to impact positively while developing your skills continuously.
Key Responsibilities:
• Act as a product expert for user queries via email and calls
• Collaborate with the development team on technical troubles
• Maintain and refine internal support documentation
• Address complex issues from day one, with no hierarchy
Requirements:
• Minimum of 6 months experience in customer support
• Fluent in English and French, excellent written skills
• Documented success in managing projects
• Experience with nonprofits or volunteering
• Bonus:
Knowledge of Hub Spot or helpdesk tools
Transform your career at Zeffy, helping nonprofits thrive with innovative solutions.
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