Night Shift Customer Care Advisor - Empathy Lead

Remote / Online - Candidates ideally in
Manchester, Greater Manchester, M9, England, UK

Listing for: Guidant Global

Full Time, Remote/Work from Home position
Listed on 2026-06-05

Job specializations:

Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support

Salary/Wage Range or Industry Benchmark: 60000 - 80000 GBP Yearly GBP 60000.00 80000.00 YEAR

Job Description & How to Apply Below

A leading customer service provider is looking for a Night Shift Customer Service Advisor based in Manchester. The role involves handling inbound calls from vulnerable customers, providing compassionate support during sensitive moments, and maintaining accurate records. Applicants should have previous customer service experience, with the ability to manage sensitive conversations empathetically. The position includes a 4 days on / 4 days off shift pattern, with an hourly wage ranging from £12.70 to £14.00.

This job offers some home working options and an average of 37.5 hours weekly.
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