CRM Executive

Trade House, Mead Avenue, Houndstone Business Park, Yeovil, BA22 8RT

Competitive

Permanent Full Time (37.5 hours) - Permanent

Help us create customer communications that make a real impact.

At Screwfix, our customers are at the heart of everything we do. As a CRM Executive, you'll play a key role in bringing our customer marketing plans to life across channels including email, SMS, app, direct mail and in-store communications. Working as part of our CRM team, you'll help deliver engaging campaigns that reach millions of customers, ensuring every communication is accurate, timely and aligned to the Screwfix brand.

You'll also support activity across our growing Screwfix Rewards programme, gaining valuable exposure to loyalty marketing at a time when customer loyalty is one of Screwfix's key strategic growth priorities.

This is a fantastic opportunity for someone who thrives in a fast‑paced environment, enjoys managing multiple projects, and wants to develop their career in CRM and customer marketing. You'll work closely with teams across the business, helping to coordinate campaigns from briefing through to delivery, while analysing performance and sharing insights that help us continuously improve the customer experience.

• 28 days' holiday (including bank holidays, 5 of which can be taken flexibly) increasing with service up to a maximum of 33 days
• Hybrid working with up to 2 days working from home
• Flexible start and end times around core working hours
• Buy More Holiday – eligible colleagues can boost their holiday allowance by up to one extra week
• Up to 14% employer pension contributions
• Life cover up to 4x your salary
• Health cash plan and discounted gym memberships (up to 25% savings)
• 20% discount at Screwfix and B&Q