Remote Customer Service

Position: Remote Customer Service with Teladoc Health
Location: Greater Sudbury

Elevate your career in healthcare technology with Teladoc Health as a Remote Customer Service Associate. This position focuses on delivering exceptional support to patients through various communication channels.

In this role, the Tier 1 Patient and Member Support Representative will manage inbound communication, ensuring each patient receives timely and effective assistance. You will utilize your communication prowess to clarify complex information and demonstrate a genuine compassion for patients’ needs. Success in this role requires both independent work and collaboration within a vibrant team.

Key Responsibilities:

• Respond to patient inquiries via phone, email, and chat

• Resolve issues efficiently, enhancing customer satisfaction

• Manage competing priorities within a high-paced environment

• Collaborate effectively with team members

• Handle crisis situations with care and professionalism

Requirements:

• Bilingual English and French is essential

• Strong problem-solving and organizational skills

• Ability to thrive in a fast-paced work environment

• Exceptional empathy for patient needs

• Flexible availability with a minimum commitment of 15 hours

Make a real difference in patients’ lives with your customer service expertise at Teladoc Health.
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