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Customer Support Trainee
Remote / Online - Candidates ideally in
Jeddah, Saudi Arabia
Listed on 2026-06-06
Jeddah, Saudi Arabia
Listing for:
سمارت لحلول التقنية
Apprenticeship/Internship, Remote/Work from Home
position Listed on 2026-06-06
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
- Assist in providing excellent customer support through various channels including phone, email, and chat
- Handle basic inquiries and troubleshoot simple issues under supervision
- Document customer interactions accurately and follow up on outstanding issues
- Learn about Smart Technology Solutions products and services to effectively assist customers
- Collaborate with team members to eskalate more complex issues to higher-level support staff
- Participate in training sessions and team meetings to improve customer service skills
- Currently pursuing or recently graduated with a degree in SMART Products, Business, or related fields
- Basic understanding of customer service principles and best practices
- Good communication skills, both verbal and written
- Friendly, patient, and customer-focused attitude
- Ability to learn quickly and work collaboratively in a team
- Basic computer literacy and willingness to learn new software tools
- A culture of growth:
Many of our leaders started in junior roles — we believe in investing in our people and growing talent from within - Continuous feedback:
We don't wait for annual reviews — we believe in real-time coaching and development - Supportive & collaborative vibes:
We're all about learning together, cheering each other on, and diving into challenges as a team - A space for every personality:
Love socializing? You'll thrive in our lively environment where conversation and connection are key. Prefer quiet focus? We've got dedicated Focus Rooms perfect for deep work - Flexible work options:
Enjoy up to 6 Work from Home days per month — balance that works for you
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