Onboarding Consultant - English Speaker

Global SaaS company with $28M Series B investment.

Toronto – 3+ in‑office.

Cloud Talk is the global AI‑powered business calling platform, trusted by over 30,000 professionals at companies such as Nokia, Revolut, Glovo, and Uber.

We’re building the world’s most capable AI business calling software available in 160+ countries. Backed by $35.3M in funding from leading investors, we’re investing in making AI native to every conversation.

We are a 200‑person team that values growth, innovation, teamwork, customer focus, and human connection. We move fast, build for the future, and care deeply about creating products—and a culture—that people genuinely love.

As an Onboarding Specialist, you’ll empower the hundreds of customers that join us each month to make the most of Cloud Talk. You'll drive engagement, maximize adoption, and ensure long‑term customer success, ultimately leading to seamless renewals and expansion opportunities.

This role is perfect for an enthusiastic, customer‑focused professional who thrives in high‑velocity B2B SaaS and has a passion for solving technical roadblocks before they arise.

• Be part of building the #1 AI business calling software – shape the future of business communication.
• Fast‑track your growth – gain exposure to cross‑functional teams with opportunities to move into Product, Marketing, and beyond.
• Join a global team – work with talented Cloud Talkers across Europe, the US, and Asia, both in‑person and remotely.
• Have a front‑row seat in our journey to $100M ARR – play a key role in scaling a fast‑growing SaaS company.

• Own the beginning of the customer journey – onboarding is the most important part of the customer’s success, ensuring they see maximum value from Cloud Talk from the get‑go.
• Drive timely product adoption.
• Be a trusted product expert – guide clients through best practices and help customers leverage advanced features.
• Drive revenue retention & expansion – proactively identify opportunities for longer commitments, upsells, and higher‑tier plan advocacy.

• Customer‑first mindset – you thrive on making customers successful.
• Technical aptitude – you enjoy learning about software products inside out and can guide customers in leveraging their full potential.
• Industry knowledge – experience in B2B SaaS, business calling software, or cloud communication tools.
• Proven experience – you’ve worked in Customer Success or Onboarding in a SaaS company.
• Familiarity with customer tools – experience using Zendesk, Custify, Planhat, or Hub Spot is a plus.
• Fluent in English, no other language is required.

• Growth – 1‑1 Coaching sessions with our resident communications advisor;
  Leaders Academy & Learning and Development Budget.
• Flexibility – Unlimited Paid Time Off;
  Volunteering Days;
  Home office budget;
  Mac Book for work.
• Well‑being – Recharge Fridays once per quarter;
  Fitness allowance.
• Connectedness – Referral bonuses;
  Virtual & physical team buildings;
  Company merchandise.

When you join, we’ll introduce you to our culture, tools, and the team while accelerating your success.