Customer Services Trainer

Job Description

Customer Services Trainer - 12 month FTC – £40,000 per annum

Your role with us:

The Customer Services Trainer is responsible for building capability across the Customer Service function by designing and delivering effective, practical training solutions. The role ensures colleagues are equipped with the skills, knowledge and behaviours required to deliver a high quality customer experience, including confident use of systems, processes and AI enabled tools.

We are looking for people who have :

• A strong background in Customer Service operations, processes and problem solving
• Knowledge of Hub Spot CRM (desirable), with a willingness to proactively develop capability if not already proficient
• Experience in creating and delivering structured training programmes in both classroom and 1:1 coaching settings
• A demonstrable experience designing technical customer service training tailored to diverse audiences.

We are looking for people who are:

• Experienced in embedding system changes, digital tools or automation into operational teams.
• Able to create engaging, high quality learning content across multiple formats
• Strong communicator with exceptional attention to consistency and detail
• Highly effective at coaching with ability to build confidence and capability in others

More information and employee benefits:

• Enjoy a 9-day fortnight as part of a flexible hybrid-working model, with a blend of home working and at least three days per week in the office.
• Supportive and sponsored professional development opportunities + reimbursement of professional membership fees.
• 24.5 days holiday + bank holidays.
• Option to buy up to 5 days annual leave per annum.
• Generous Pension Scheme – with the ability to adjust your contribution amount.
• Automatic enrolment to The Royal Mint’s Life Assurance Scheme.
• Access to free onsite car parking and canteen proudly serving Costa Coffee.
• Access to various salary sacrifice schemes e.g. Technology, Cycle to work, Pendragon Car Leasing Scheme.
• Automatic access to our Hapi App offering retail and leisure discounts, and employee assistance/wellbeing programme in partnership with Health Assured.
• Ability to join and use our onsite gym, which is run by employees within The Royal Mint + access to onsite occupational health support and physio.
• Opportunities to get involved in supporting our chosen charity and paid time to take part in volunteering via our ‘Give a Day’ incentive.