Relief Telecare Operator

Relief Telecare Operator

Location:

Edinburgh/Glasgow/Elgin - Hybrid

Working Hours:

Relief Hours

Remuneration: £14.81 per hour starting salary (during 6 month probation period); £15.59 salary upon completion of successful probation

Closing Date: 18th June 2026 @ 23:59pm

Hanover has been successfully housing and supporting people in Scotland for over 40 years. Our core purpose is to help people feel safe and secure at home so they can live full and independent lives. As a Gold Investors in People Employer, we want the best people to come and work with us.

Hanover Scotland's Customer Service Centre is operated by dedicated Telecare Operators who support Hanover’s customers nationwide. At Hanover, some of our customers need help to feel safe and secure  Telecare Operators are vital in providing this critical service.

Your customers will be nationwide and as the voice of Hanover you will be taking inbound calls, determining the reason for a call, and coordinating vital activities to ensure the safety and wellbeing of our customers. You will be responsible for handling telephone inquiries and repair-related calls from our customers, delivering exceptional service with every interaction. We are looking for individuals who can commit to evening and weekend hours.

Every call is different as our Customer Service Centre operates 365 days a year, 24 hours a day and you will discover a real variety of customer situations meaning that each day brings something new.

As this is a hybrid role, you must be able to work from home and our Office professionally and handle calls continuously throughout your shift. Due to the critical nature of the role, a strong and stable internet connection is contractually required in order to perform this role.

• To join us, you need to have a genuine passion for providing care and help to people.
• Resilient, proactive, and self-confident.
• Strong, clear and effective communication skills.
• Ability to input information whilst listening to calls.
• Unwavering patience and understanding.
• Ability to empathise with older persons and comfortably build rapport in difficult situations.
• Flexible and adaptable, open to change and new ways of working.
• Must hold the right to live and work in the UK without sponsorship.

Please note that a full background check and pre-employment checks will be conducted where an offer of employment is made.

Hanover offers a supportive and friendly environment where our people are valued and appreciated. We are a Scottish Living Wage employer as well as a Gold IIP Wellbeing and Young Person’s Guarantee employer. Your hard work and drive to succeed are rewarded through:

• Competitive salary.
• Hybrid Working Model.
• Payment of PVG or Disclosure.

Hanover are firmly committed to equality, diversity and inclusion for all. As an accredited Disability Confident Employer, we will interview all disabled candidates who meet the minimum requirements of the role.