Bilingual Customer Service Representative; French​/English - Remote

About the Role

Are you passionate about delivering exceptional customer experiences and thrive in a fast-paced, service-driven environment? As a Bilingual Customer Service Representative, you'll be the first point of contact for clients, helping to resolve inquiries and coordinate service requests with precision and care. This role is part of our dynamic Call Center team, where your ability to communicate clearly, stay organized, and think proactively will make a real impact.

You'll play a key role in ensuring our clients receive timely and effective support, while also contributing to the continuous improvement of our processes.

• Answer incoming service requests via phone, chat, email, and online requests.
• Respond to customer inquiries and concerns.
• Escalate, as necessary.
• Generate and follow up on service request work orders for completion.
• Schedule meetings and coordinate logistics as needed.
• Update multiple company systems, customer service databases, and spreadsheets.
• Contact customers for updated information, as necessary.
• Run and distribute various ad hoc reports for review.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.
• Evaluate and select solutions from established options.
• Impact through clearly defined duties, methods, and tasks are described in detail.
• Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.
• Deliver own output by following defined procedures and processes under close supervision.

• A good knowledge of English and French is required as this role requires regular communication in English and French with clients and staff located in all Canadian provinces and the United States.
• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.
• Basic math skills. Ability to calculate simple figures such as percentages, discounts, and markups.

Salary range: $48,000 to $55,000 annually. Benefits include Group Retirement Program, Medical, Dental, and Vision coverage, Life Insurance, and more.

CBRE is an equal opportunity employer who welcomes and encourages application from all persons regardless of race, creed, ancestry, national or ethnic origin, colour, age, religion, sex, sexual orientation, family status, gender identity or expression, disability or any other status or condition protected by applicable federal, provincial or territorial law.