Customer Engagement Manager

Customer Engagement Manager | Remote/Hybrid | £65,000 DOE

If you're a relationship-driven professional who genuinely loves helping customers succeed, this is a role where your impact will be visible and valued. You'll join a growing technology business, working with a portfolio of customers to help them get real, measurable value from a sophisticated software platform. This isn't account management with a sales target - it's purposeful, people-first work with genuine variety across every customer relationship.

• Hybrid / Remote working (requirement to go into office at least x1 per month)
• 25 days annual leave plus public holidays
• Annual discretionary bonus reflecting company performance and your individual contribution
• Life assurance at 2x basic salary
• Enhanced company sick pay scheme
• Comprehensive health and wellbeing support including an Employee Assistance Programme, Online GP, eyecare, flu vaccination and cycle to work scheme
• Save As You Earn (SAYE) scheme with a guaranteed tax-free bonus after three years
• Free independent financial advice provided annually
• Free will writing service
• Professional membership and subscription fees covered where role-relevant
• Perkbox rewards platform with perks, discounts and a wellbeing hub

• Building trusted relationships across a portfolio of accounts, acting as the go-to contact throughout the customer lifecycle
• Leading regular customer reviews focused on adoption, progress, risks and improvement opportunities
• Monitoring platform usage and customer health to identify gaps and proactively support where needed
• Coordinating onboarding activity in partnership with Project and Solution Architect teams to set customers up for long-term success
• Supporting renewal conversations by evidencing customer progress, usage and operational impact
• Collaborating across commercial, technical and delivery teams to maintain a joined-up customer experience

• 3 to 5 years in a Customer Success, Customer Engagement or Account Management role within a SaaS, technology or digital services environment
• Experience managing multiple customer accounts simultaneously across varying levels of complexity
• A track record of supporting customers through onboarding, adoption and ongoing engagement within a platform-based setting
• Confidence using data and customer insight to guide conversations and identify risks
• Experience working cross-functionally with commercial, technical and delivery teams
• Exposure to public sector, healthcare or other regulated environments is advantageous