Customer Service Representative

Customer Service Representative

Working hours:

Full time hours are 37.5 per week, we are also happy to consider part‑time hours.

Salary:
Starting at £24,785 per annum, with opportunities to increase within the first year.

Closing date for applications: 14th June 2026

Start date:

10th August 2026

The opportunity:

We are on a journey of change and transformation. Our ambition is to be the best retail protection provider for our advisers, customers and colleagues. We are looking for people with a passion for delivering excellent customer service to join us as we bring together all our retail protection teams within Zurich.

You will be an integral part of our business, supporting customers and advisers with queries on their application or policy. This role is not about getting through calls quickly – it is about understanding the caller’s needs and delivering a great outcome. You also play an active role in shaping our business, suggesting improvements.

Hours:

up to 37.5 hours per week, Monday to Friday 8:30am‑5:30pm. No evening or weekend working. Hybrid model: up to 50% working from home after ramp‑up.

What we are looking for:

• Positive can‑do attitude, always acting with integrity.
• Provide accurate information to advisers, customers and other third parties.
• Apply common sense and pragmatism to achieve appropriate outcomes.
• Support a culture of continuous improvement.
• Strong verbal and written communication skills.
• Strong attention to detail and teamwork.
• Problem solving and building relationships.

Your benefits:

• 12% defined non‑contributory pension scheme.
• Annual company bonus.
• Income protection.
• Life cover – four times your salary.
• 28 days holiday a year plus bank holidays.
• Option to buy up to an additional 20 days or sell some of your holiday.
• Three days paid volunteering.
• Up to 16 weeks full pay for maternity, paternity and adoption leave.
• Access to private medical insurance.
• Virtual GP appointments.
• Discounted gym membership.
• Free flu jab.
• Access to wellbeing support.

EEO statement:

We’re committed to treating all applicants fairly and with respect, irrespective of background, sexual orientation, disability or any other protected characteristic.