Customer Service Coordinator

Customer Service Coordinator

Hybrid – set rota for in office and work from home days

Leeds

Permanent

We’recurrently looking to recruit a Customer Service Co‑Ordinator toplay a key role and to help power our team forward by managing all work requests,billing and project assistance.

We’reideally seeking individuals who are super organised and great at problem solving as well providing a great customer service to our clients.

• Resolve complex customer issues and reach mutually beneficial solutions
• Using problem solving skills and geographical knowledge of the UK to allocate work in the most efficient way possible
• Raising PO’s and checking orders
• Managing multiple projects simultaneously
• Collating required permits and other documentation to ensure work can go ahead as planned and in line with health and safety guidelines
• Be a point of contact for incoming calls, request sand enquiries, ensuring they are answered promptly and professionally and recording the information.

• Previously been in a Client Coordinator/Customer Service role
• Working knowledge of Network Services e.g.ethernets, DIA circuits etc
• Experience of working within the Telecomor IT Managed Services industry
• Knowledge in circuits provisioning, ordering and delivery
• Proven experience in Cloud and carrier monthly billing
• Ability to effectively manage multiple tasks simultaneously and be comfortable working under pressure and at pace
• Excellentcommunicationand excellent customer care skills
• Previous experience using MS Office packages mostly Excel and Word
• A working knowledge of UCASS, CCass, Webexwouldbe beneficial