Service Advisor

We have a fantastic opportunity for a Service Advisor to join the team at Nisbets!

As a Service Advisor you will be the key point to provide great service to customers contacting the Service Department. You will be the first point of contact for customers with questions about machinery, ensuring they get friendly and helpful assistance. Once trained you will be able to offer basic technical advice, handle repairs, and advise whether the products are in or out of warranty.

We recognize that people are our biggest asset, and we aim to offer a supportive work environment in which all people can thrive. This role will be based at our Avonmouth office and will involve a hybrid working model after a period of training.

Working Monday – Friday 8:00-4:45 or 8:15-17:00 depending on shift, with flexibility to work from home as part of a hybrid working pattern.

Annual Salary £26,388

• Acts as the first point of contact for customers, takes responsibility for processing each call, email or QMS through to a satisfactory conclusion.
• Raises repair requests, in or out of warranty.
• Offers troubleshooting advice to reduce the need for collecting units for repair or sending engineers to site.
• Undertakes any additional Service activities as requested by the Service Team Leader.

• Experience working in a customer service environment.
• Experience using Microsoft Office and company systems.
• An excellent standard of written and spoken English.
• Attention to detail, calm under pressure, and ability to multitask while thinking creatively to achieve the best resolution for the customer.

• Teamwork
• Communication
• Coaching style
• Drive for results
• Competitive base salary with an annual performance related bonus which can be up to 3%
• 25 days holiday (prorated for part-time roles)
• Additional day off for your birthday
• Option to earn 4 additional days holiday or a cash bonus, based on attendance.
• Heavily subsidised canteen on site serving a range of hot food and drinks
• Access to discounts and cashback across hundreds of retailers via our platform called The Kitchen.
• Huge discounts on our full range of products, up to 60% off our own brand labels.
• Access to a confidential Employee Assistance Programme with Health Assured offering 24/7 advice and guidance.
• Ongoing training and support through our learning management system which houses a broad range of courses and content, with the chance to also take industry recognised qualifications.

Nisbets is committed to providing equality of opportunity for all colleagues. We aim to ensure our workplaces are free from discrimination and that both colleagues and potential future colleagues are treated fairly, with dignity, and respect. Please inform us of any reasonable adjustments that may be needed for the application or interview process.