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Remote Telephony & IVR Optimization Lead
Remote / Online - Candidates ideally in
Gateshead, Tyne and Wear, DH98, England, UK
Listed on 2026-06-08
Gateshead, Tyne and Wear, DH98, England, UK
Listing for:
Barchester-Healthcare
Remote/Work from Home
position Listed on 2026-06-08
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Customer Service Rep
Job Description & How to Apply Below
Barchester-Healthcare is seeking a detail-driven Customer Service Executive to lead the optimisation of telephony systems and enhance quality across the contact centre and customer journey. This role is remote, with regular meetings at the Newcastle contact centre.
Your responsibilities will include managing telephony platforms, data analysis to drive IVR performance, and providing insights on improving customer experience. Excel skills for data presentation are essential.
The position offers discounts, wellbeing support, and development opportunities within a supportive team.
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