B2B Support Coordinator - Customer Service - Medical Cannabis

B2B Support Coordinator - Customer Service - Medical Cannabis

As part of our Medical Cannabis Customer Service team, you'll be the link between Curaleaf and our pharmacy and clinical customers. This role is more than answering questions – you’ll manage complex B2B relationships, keep critical processes on track, and help patients access life‑changing treatment.

• Managing customer orders and queries using Microsoft Office, Zendesk and internal systems.
• Entering and managing sensitive data with accuracy across multiple platforms.
• Ensuring all regulatory checks are completed in line with MHRA requirements.
• Communicating product pricing and availability to pharmacies and partners.
• Handling export license applications through the Home Office portal.
• Logging and escalating complaints for investigation.
• Coordinating outsourced item orders and keeping customers updated on timelines.
• Managing shipment tracking, delivery issues and returns.
• Reconciling invoices and processing credits when needed.
• Providing expert support over the phone with clarity, care and professionalism.

• Background in customer service within fast‑paced, detail‑focused environments.
• Strong track record in admin and data handling with a focus on accuracy.
• Calm under pressure and consistent professionalism in communication.
• Highly organised, detail‑focused and proactive.
• Enjoy solving problems and making confident decisions.
• Adapt easily and stay flexible when plans change.
• Bonus:
  Experience with Zendesk or Sage 200.
• Bonus:
  Familiarity with the medical cannabis space.

Curaleaf International is the world’s largest cannabis company, providing safe, legal medical cannabis products across the UK and beyond. Our state‑of‑the‑art, MHRA‑approved manufacturing facility delivers a consistent range of medical cannabis for patients in need.

Competitive salary, generous holiday allowance, private medical insurance, life insurance and on‑site parking.