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Telephony & IVR Optimization Lead; Remote
Remote / Online - Candidates ideally in
Peterlee, Durham County, SR8, England, UK
Listed on 2026-06-08
Peterlee, Durham County, SR8, England, UK
Listing for:
HealthJobs4U Ltd
Remote/Work from Home
position Listed on 2026-06-08
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Customer Service Rep
Job Description & How to Apply Below
Health
Jobs4U Ltd is seeking a detail-driven Customer Service Executive to enhance the telephony systems and improve customer journey quality from home. This role involves data analysis, managing telephony platforms like Salesforce, and ensuring optimal performance in our contact centre.
The ideal candidate will have experience in contact centre telephony, IVR optimisations, and a passion for delivering excellent service. The position offers access to retail and leisure discounts, and wellbeing support.
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