Customer Service Advisor- Hybrid. LilyLifestyle

Customer Service Advisor

Location: Maidstone (Hybrid - 1 day per week in the office) –
Salary: 26,500 per annum –
Job Type: Full-time, Permanent

We’re looking for a friendly and proactive Customer Service Advisor to join our growing team. This role offers the flexibility of working from home most days with a single day per week in our Maidstone office, providing a balance of independence and collaboration while delivering excellent customer experiences.

• Handle incoming customer enquiries via phone, email, and chat
• Provide accurate information and resolve issues efficiently
• Deliver a high standard of customer service at all times
• Maintain and update customer records within internal systems
• Work collaboratively with colleagues to ensure customer satisfaction
• Identify and escalation complex issues where necessary

• Previous customer service experience (call centre or office‑based preferred)
• Strong communication skills, both written and verbal
• A positive, empathetic, and problem‑solving attitude
• Good IT skills and ability to learn new systems quickly
• Ability to work independently as well as part of a team

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE:

We can only consider applications from candidates who have the right to work in the UK.