Customer Service Advisors. Ramsbottom LilyLifestyle

Housing Customer Service Advisor - Housing Repairs & Enquiries

Location:

Bury Centre (on-site for training and potential home working)

Hours:

37 hours per week
Salary: £14.83 per hour plus holiday pay
Duration: up to 6 months

We are looking for experienced and motivated Housing Customer Service Advisors to join our team, providing front‑line support on housing repairs and general housing enquiries. In this role, you will act as a key point of contact for residents, delivering high‑quality, customer‑focused service over the phone. You will primarily support our busy housing repair lines, while also assisting with a range of general housing‑related queries.

This is a fast‑paced environment, so we are seeking individuals who can hit the ground running and make an immediate impact.

• Handle inbound calls relating to housing repairs and general housing enquiries
• Accurately log repair requests and ensure timely escalation where required
• Provide clear, helpful advice and information to residents
• Deliver excellent customer service, resolving queries efficiently
• Work collaboratively with colleagues and service teams to meet customer needs

• Proven experience working within a housing environment with QL (essential)
• Experience in a contact centre or customer service role
• Strong communication and customer service skills
• Ability to manage a high volume of calls in a busy setting
• Confident using systems to record information accurately
• A proactive attitude and the ability to start contributing quickly