Associate CSSC Back Office Engineer

Are you passionate about delivering technical expertise and outstanding customer service to help customers find the right water solutions? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.

Customer Service & Solutions Centre Backoffice Engineer

As part of a diverse, supportive and inclusive culture, you will provide technical quotations, product sizing guidance, and application support across multiple customer touchpoints — ensuring every interaction strengthens customer relationships.

• Provide technical assistance to customers on product sizing, applications, system solutions, accessories, installations, and pricing via phone, email, chat, and digital channels.
• Follow established procedures and guidelines to prepare technical quotations and respond to routine customer enquiries accurately and promptly.
• Manage and resolve technical cases through structured case management, tracking status and following up on outstanding issues.
• Register all customer activities, opportunities, and master data in the global Customer Relations Management tool according to company guidelines.
• Refer complex enquiries to senior staff or published resources, and suggest alternative products or services where appropriate.
• Maintain up-to-date customer records using databases and computerized systems to track enquiry volumes, content, and outcomes.

• Bachelor's or Master's degree in engineering or a related field, or equivalent work experience (0–3 years).
• Strong written and verbal communication skills in English.
• Proficiency in MS Office applications and comfort working with CRM and database systems.
• Solid understanding of customer service processes and the ability to follow established procedures and guidelines.

• A working environment built around your needs, with flexible hours, home working opportunities and parental support.
• Annual bonuses, health insurance and a strong focus on well‑being activities.
• Three days additional paid leave for volunteering in your community.

Workplace:
Hybrid (office and home-working)

Job Location:

Jakarta, Jakarta Raya, Indonesia

Grundfos is one of the world’s leading water technology companies with more than 19,000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation.

And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

We believe that the key to a work environment, where employees thrive and grow, is our ability to celebrate and value our differences in background, experiences and perspectives. In our recruitment process we welcome all professional people without consideration of age, colour, gender identity, national origin, physical or mental disability, ethnicity or religion.