Renewal Sales Representative

POSITION OVERVIEW  MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services.

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
Are you a confident communicator with a passion for helping customers and closing sales? We’re looking for  Renewal Sales Representatives  to join our team and support a variety of nationwide projects. You’ll interact with hundreds of customers each week, answering questions, promoting new products and services, and ensuring a best-in-class customer experience.
This is a fantastic opportunity to start or grow your career in a supportive, fast-paced environment with industry-leading training and clear paths to advancement in roles like Supervisor, Trainer, Talent Acquisition, and Operations Management.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
POSITION RESPONSIBILITIES

Key Responsibilities:

Handle inbound and outbound calls professionally and courteously
Listen actively to understand customer needs and resolve issues
Educate customers on products and services, identifying renewal and upsell opportunities
Use internal systems to manage accounts and process claims accurately
Research and coordinate with other departments to resolve customer concerns
Follow scripts, policies, and procedures to ensure consistency and compliance
Maintain accurate records and protect customer data
Escalate complex issues to supervisors or appropriate teams
Ensure first-call resolution through effective problem-solving
Stay current with training, system updates, and program changes
Meet attendance, punctuality, and performance expectations
CANDIDATE QUALIFICATIONS   WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
Qualifications
Must be 18 years or older
High school diploma or equivalent
Fluent in English (spoken and written)

Experience with computer-based data entry
Ability to type 20+ WPM
Wired, high-speed internet connection (20

Mbps+ download speed)
Excellent organizational, written, and verbal communication skills
Basic proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook)
Familiarity with Windows PC applications and ability to learn new systems
Reliable and punctual with a strong work ethic
Skilled in conflict resolution, problem-solving, and negotiation
Customer-focused, empathetic, and solution-oriented
Ability to multitask, stay focused, and self-manage
Strong team orientation and interpersonal skills
Comfortable in a fast-paced, evolving environment
Preferred (Not Required)   1+ year of experience in customer service, technical support, inside sales, chat, or administrative roles in a contact center
Previous work-from-home experience
Experience in state or federal programs
COMPENSATION DETAILS   WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect from MCI:
We understand the importance of balance and support, which is why we offer a variety of benefits and…