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Customer Service/Sales Order Specialist
Remote / Online - Candidates ideally in
Worsley, Manchester, Greater Manchester, M9, England, UK
Listed on 2026-06-10
Worsley, Manchester, Greater Manchester, M9, England, UK
Listing for:
Pertemps Manchester
Full Time, Remote/Work from Home
position Listed on 2026-06-10
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, HelpDesk/Support
Job Description & How to Apply Below
Location: Worsley
Customer Service / Sales Order Specialist - Minimum 2 years' experience
Location: Worsley, Manchester (Hybrid - 2 days office / 3 days home)
Salary: £31,665 per annum
Hours: Full time, 37.5 hours per week
Contract: Ongoing temporary role with strong potential to become permanent
BOC Limited, a Linde company, is currently recruiting for an experienced Customer Service / Sales Order Specialist to join their Customer Service Centre in Worsley, Manchester. This is an ongoing temporary opportunity that is expected to lead to a permanent position.
This role is an elevated version of the standard customer service position and will suit someone comfortable working with complex processes, conducting in-depth investigations, and operating with a high level of autonomy.
Key Responsibilities
- Managing complex customer and sales order queries from start to resolution
- Investigating and resolving issues across multiple systems
- Working at pace while balancing competing priorities
- Proactively identifying improvements and challenging existing processes where appropriate
- Collaborating with internal teams to ensure excellent customer outcomes
- Previous experience in a call centre or contact centre environment (2 years)
- Proven experience handling complex customer or order-related queries
- Strong systems capability, ideally with exposure to SAP, AWS and Salesforce
- High resilience and the ability to work under pressure
- Self-motivated, proactive, and confident working independently
Working Pattern
- Monday to Friday, shifts between 8:00am - 5:15pm
- Occasional Saturday morning shift (7:00am - 12:00pm) approximately once every three months
- Hybrid working: 2 days in the office / 3 days working from home
- Salary of £31,665 per annum
- Hybrid working model
- Opportunity to step into a higher-level role with real autonomy
- Strong chance of securing a permanent position with a global organisation
To apply or for more information, please submit your CV for consideration.
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