Senior Customer Service Advisor

Senior Customer Service Advisor - Debt Support

Chester (Hybrid - up to 3 days a week working from home following initial training period)

Up to £35,000 | Permanent

We're hiring a Senior Customer Service Advisor to support clients through complex and sensitive financial situations. This is a meaningful role where your judgement, empathy, and problem-solving skills will make a real difference.

The Role

Provide end-to-end debt support and guidance
Manage complex, high-risk, and vulnerable cases
Handle sensitive conversations with professionalism and care
Support colleagues with specialist advice on challenging scenarios
Maintain accurate records and ensure compliance

About You

Experience in customer service, complaints, or case handling
Confident managing sensitive or complex situations
Strong communication, empathy, and decision-making skills

What's on Offer

Up to £36,571 salary
Hybrid working (after training)
Supportive, purpose-led environment

Career development opportunities

Key Requirements

Available for assessment day: 18th or 19th June
Available to start: 27th July
First 12 weeks office-based (full training required)
Flexible shifts Mon-Sat (8am-8pm / 5pm Sat)
If you feel like this is a good fit for your next step, I'd love to hear from you! Please send your CV to (url removed), or call directly on (phone number removed).

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age