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Customer Service Adviser
Remote / Online - Candidates ideally in
Warwick, Warwickshire, CV34, England, UK
Listed on 2026-06-11
Warwick, Warwickshire, CV34, England, UK
Listing for:
WMJobs
Full Time, Remote/Work from Home
position Listed on 2026-06-11
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support
Job Description & How to Apply Below
Customer Service Adviser – Permanent Post
Grade G – £26,824 to £28,598 per annum. 37 hours per week covering the Customer Service team opening hours 08:45am – 17:15pm Monday to Thursday and 08:45 – 16:45 Friday.
Location:
Warwick District Council – responsibilities include the Pump Rooms and the Saltisford office; this role is not suitable for home or hybrid working.
Main Responsibilities
- Resolve queries at first point of contact via telephone or face‑to‑face, often complex, covering Benefits, Council Tax, Refuse and Recycling and other departments.
- Provide assistance to residents of Warwick District.
- Attend training and, after achieving competency, may work from home for telephone enquiries.
Qualifications & Skills
- Experience in a customer service role preferred but not required; a genuine desire to help people is essential.
- Excellent written and verbal communication skills.
- Computer literacy.
- Basic Disclosure and Barring Service (DBS) Check required due to access to data.
Benefits
- Training and development opportunities.
- Supportive health and work‑life balance initiatives.
- Competitive salary within Grade G.
Contact Ruth Jones – Customer Service Team Leader, ,
Contact Philippa Stanton – Customer Service Team Leader, phili,
Closing date: 18th June 2026. Interview dates: 8th and 9th July 2026.
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