Customer Service Adviser

Customer Service Adviser – Permanent Post

Grade G – £26,824 to £28,598 per annum. 37 hours per week covering the Customer Service team opening hours 08:45am – 17:15pm Monday to Thursday and 08:45 – 16:45 Friday.

Location:

Warwick District Council – responsibilities include the Pump Rooms and the Saltisford office; this role is not suitable for home or hybrid working.

Main Responsibilities

• Resolve queries at first point of contact via telephone or face‑to‑face, often complex, covering Benefits, Council Tax, Refuse and Recycling and other departments.
• Provide assistance to residents of Warwick District.
• Attend training and, after achieving competency, may work from home for telephone enquiries.

Qualifications & Skills

• Experience in a customer service role preferred but not required; a genuine desire to help people is essential.
• Excellent written and verbal communication skills.
• Computer literacy.
• Basic Disclosure and Barring Service (DBS) Check required due to access to data.

Benefits

• Training and development opportunities.
• Supportive health and work‑life balance initiatives.
• Competitive salary within Grade G.

Contact Ruth Jones – Customer Service Team Leader, ,

Contact Philippa Stanton – Customer Service Team Leader, phili,

Closing date: 18th June 2026. Interview dates: 8th and 9th July 2026.