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Customer Service Advisor

Remote / Online - Candidates ideally in
Dartford, Kent County, DA1, England, UK
Listing for: Moat Homes
Full Time, Remote/Work from Home position
Listed on 2026-06-11
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Bilingual, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 22890 - 28612 GBP Yearly GBP 22890.00 28612.00 YEAR
Job Description & How to Apply Below

Job Overview

Customer Services Advisor – the first point of contact for customers, contractors, and suppliers via phone, email, and webchat. This role supports a collaborative team, handling inbound calls and administrative tasks to deliver seamless service, including to vulnerable or urgent‑need customers.

Location & Working Hours

Hybrid – Crossways Business Park, Dartford & Home. 35 hours per week, Monday to Friday.

Salary & Contract

£22,890 – £28,612 per annum (depending on experience). Permanent contract.

Training & Work Arrangement

First six weeks of training in the Dartford office (full‑time). After training, split time 50/50 between Dartford office and working from home.

Responsibilities
  • Act as the first point of contact for customers, contractors, and suppliers.
  • Handle inbound calls, email and webchat inquiries.
  • Provide accurate information and support related to housing services.
  • Perform administrative tasks required to support the customer service team.
Qualifications
  • Friendly, positive, and resilient under pressure.
  • Excellent communication skills and an active listener.
  • Comfortable switching between tasks and customer types.
  • Passionate about delivering excellent customer service.
Benefits
  • Competitive salary (£22,890 – £28,612).
  • Generous time off.
  • Opportunities for personal and professional growth.
  • Work flexibility with a hybrid model.
  • Supportive, collaborative team culture.
Interview & Start Date

Interviews:
Thursday, 18 June 2026.

Start date:

Monday, 03 August 2026.

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