Customer Service Advisor

Job Overview

Customer Services Advisor – the first point of contact for customers, contractors, and suppliers via phone, email, and webchat. This role supports a collaborative team, handling inbound calls and administrative tasks to deliver seamless service, including to vulnerable or urgent‑need customers.

Hybrid – Crossways Business Park, Dartford & Home. 35 hours per week, Monday to Friday.

£22,890 – £28,612 per annum (depending on experience). Permanent contract.

First six weeks of training in the Dartford office (full‑time). After training, split time 50/50 between Dartford office and working from home.

• Act as the first point of contact for customers, contractors, and suppliers.
• Handle inbound calls, email and webchat inquiries.
• Provide accurate information and support related to housing services.
• Perform administrative tasks required to support the customer service team.

• Friendly, positive, and resilient under pressure.
• Excellent communication skills and an active listener.
• Comfortable switching between tasks and customer types.
• Passionate about delivering excellent customer service.

• Competitive salary (£22,890 – £28,612).
• Generous time off.
• Opportunities for personal and professional growth.
• Work flexibility with a hybrid model.
• Supportive, collaborative team culture.

Interviews:
Thursday, 18 June 2026.

Start date:

Monday, 03 August 2026.