Housing Officer, Customer Service​/HelpDesk

Location: Hurn

Salary:£32,000.00 - £40,000.00 Per year We're growing in the Bournemouth, Christchurch and Poole area and we'reexcited to be recruiting for a new Housing Officer role to join our existing team of Housing, ASB and Scheme officers. Based from our Hurn Office 1 day a week, with extensive travel across the Dorset area.

You'll manage your own diary with a mix of working from home, office and out with our customers, colleagues and partner agencies.

We will be offering £32,000 - £40,000 depending on experience.

The R ole:

As a Housing Officer, you'll be the visible and proactive within your community. Working directly with residents, colleagues, and partners to deliver customer-focused services.

You'll play a key role in tenancy, lease, and neighbourhood management, ensuring that our services are safe, compliant, and responsive.

What you'll be doing:

Delivering excellent tenancy, leasehold, and neighbourhood management services across your locality

Acting as a trusted point of contact for customers

Building relationships with local authorities, community groups, and partner agencies

Using data insights to improve services and ensure compliance with legislation and regulations

Supporting neighbourhood improvements and shaping services based on the voice of our customers

Maintaining accurate customer records and ensuring data is used responsibly

Promoting SNG's values and culture of collaboration, safety, and inclusion

What we're looking for:

Experience delivering tenancy, lease, or neighbourhood management services

Strong communication and relationship-building skills, with the ability to influence and resolve complex issues

A collaborative approach, working across teams and with external stakeholders

Good knowledge of landlord services and the ability to apply this in practice

A customer-first mindset, with a track record of achieving positive outcomes

Confidence using digital tools to support service delivery

A full driving licence and access to your own vehicle

Job Description We have some great benefits at SNG, including:25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
Chance to buy or sell holiday as part of our flexible benefits package3 additional wellbeing days and 2 paid volunteering days Generous matched pension scheme up to 12% and Life cover at 4x salary

Enhanced maternity/paternity/adoption pay Options for private medical insurance, dental insurance and critical illness cover

Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself e a look at our careers site to learn more about us and our values.

Please note a Basic DBS check will be undertaken for the successful candidate.
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