Remote Junior Customer Service Associate Share At Door
Remote / Online - Candidates ideally in
Singapore
Listed on 2026-06-11
Singapore
Listing for:
CollegeSearch
Remote/Work from Home
position Listed on 2026-06-11
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual, English Customer Service
Job Description & How to Apply Below
INR /year
08 July, 2026### About the Job
Key responsibilities:
1. Provide information to customers, resolve reported issues when possible, communicate issues to the proper entities, and follow up with customers when necessary.
2. Coordinate with logistics and charity partners to ensure deliveries within SLAs.
3. Handle customer support messages and DMs for Singapore/London operations of Share At Door Step.
4. Solve customer issues ranging from pickup fulfillment issues to delays.
5. Answer incoming customer phone calls in a professional and courteous manner.
6. Respond to customer emails quickly and efficiently, utilizing proper formatting and grammar.
7. Quickly and effectively respond to incoming chat messages from customers.
8. Report issues to the respective partners/teams in a standardized format with clearly defined details of the problem.
9. Follow up with customers (via email or phone) who reported a problem that is now corrected. 10. Properly document all interactions with selected customers in the proper, standardized format. 11. Handle social media platforms and work with the marketing team for growth campaigns. 12. Proactively get involved in reach-out campaigns of the company.### Number of Openings2 openings### Skills Operations, MS-Excel, Client Relationship Management (CRM), English Proficiency (Spoken), English Proficiency (Written), Hindi Proficiency (Spoken), Customer Support
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Position Requirements
10+ Years
work experience
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