Customer Success Clients - Remote

Remote / Online - Candidates ideally in
Singapore, Singapore

Listing for: Sleek

Remote/Work from Home position
Listed on 2026-06-11

Job specializations:

Customer Service/HelpDesk
Customer Success Mgr./ CSM, HelpDesk/Support, Bilingual, Client Relationship Manager

Salary/Wage Range or Industry Benchmark: 20000 - 60000 SGD Yearly SGD 20000.00 60000.00 YEAR

Customer Success – Renewals

We are looking for a Customer Success – Renewals person who is excited about the following mission and outcome.

Mission

Help Sleek achieve its revenue target by renewing all services in our existing clientele.

Outcomes

Achieve renewal rate targets on a monthly basis, along with CSAT targets

Conduct detailed investigations into the customer’s end-to-end interactions with Sleek, working cross-functionally with relevant departments to drive resolution. Ensure a high level of customer satisfaction that supports trust, retention, and a seamless renewal.

Achieve cash collection targets on a monthly basis through renewal, upsell and upgrades.

Have a good understanding of own pipeline, track it in a data driven manner, prioritise ticket resolution to drive monthly targets

Collaborate with cross functional teams (accounting, corpsec, product, data) to improve renewal processes, share best practices with team and also be proactive in nature

Qualifications

Minimum 8 years experience as Sales, Account Management or Customer Success in a role carrying sales target and customer facing abilities.
Experience working with SMEs or fast paced setups in Singapore market.
Exposure to different cultures because Sleek clients are from all over the world.
Ability to resolve issues by collaborating internally and externally.
Familiar with Tableau, Zendesk, Hub Spot.
Experience handling complex customers and troubleshooting / escalations.
Proactive to take up new projects to completion.

Must Haves

Sales‑driven & ownership mindset.
Humility, structured thinking & target focused.
Data‑driven mindset.
Ability to have tough conversations positively.
Excellent listening and clear communication skills in English.
Customer‑centric approach.
Problem‑solving skills.
Collaboration‑driven.
Autonomous / entrepreneurial attitude.

Location

Singapore or Philippines.

Benefits

Work from home and flexible working hours.
Competitive market salary and generous paid time off.
Participation in employee share ownership plan.
Professional growth and autonomy with training programmes.
B Corp certified culture of humility and kindness.

#J-18808-Ljbffr