Customer Success Clients

Remote / Online - Candidates ideally in
Singapore, Singapore

Listing for: Sleek

Remote/Work from Home position
Listed on 2026-06-11

Job specializations:

Customer Service/HelpDesk
Customer Service Rep, Client Relationship Manager, HelpDesk/Support, Customer Success Mgr./ CSM
Business
Client Relationship Manager, Customer Success Mgr./ CSM

Salary/Wage Range or Industry Benchmark: 20000 - 60000 SGD Yearly SGD 20000.00 60000.00 YEAR

Sleek is looking for a Customer Success – Renewals person to help achieve our revenue targets by renewing all services in our existing clientele.

Mission

The main mission is to help Sleek achieve its revenue target by renewing all services in our existing clientele.

Outcomes

Achieve renewal rate targets on a monthly basis, along with CSAT targets

Conduct detailed investigations into the customer’s end-to-end interactions with Sleek, working cross-functionally with relevant departments to drive resolution. Ensure a high level of customer satisfaction that supports trust, retention, and a seamless renewal.

Achieve cash collection targets on a monthly basis through renewal, upsell and upgrades.

Have a good understanding of own pipeline, track it in a data driven manner, prioritise ticket resolution to drive monthly targets

Collaborate with cross functional teams (accounting, corpsec, product, data) to improve renewal processes, share best practices with team and also be proactive in nature

Qualifications

Minimum 8 years experience as Sales, Account Management or Customer Success, in a role carrying sales targets and customer-facing responsibilities.
Located in Singapore or the Philippines.

Must Haves

Experience working with SMEs, startups, fast-paced setups in the Singapore market.
Exposure to different cultures because Sleek clients are from all over the world.
Ability to resolve issues by collaborating internally and externally.
Familiarity with Tableau, Zendesk, Hub Spot.
Experience handling complex customers and troubleshooting/escalations.
Proactive in taking up new projects to completion.

Behavioural Fit

Sales Driven & Ownership – reliability, accountability and proactive problem solving.
Humility – open to feedback, collaborative, positive work environment.
Structured Thinking & Target Focused – analytical or creative, pragmatic, sound judgment.
Data Driven – use of data to support strategies and review initiatives.
Can have tough conversations in a positive way – skilled at conflict resolution, trust building.
Excellent listener and clear communicator – effective communication with diverse teams.
Customer-centric – act with best interest of the customer and Sleek in mind.
Problem Solving – diagnose and resolve production issues quickly, root cause analysis.
Collaboration-Driven – cross‑functional teamwork, quality advocacy, proactive issue prevention.
Autonomous/Entrepreneurial – own solutions, self‑confident execution, initiative.

Benefits

Competitive market salaries.
Generous paid time off and holiday schedules.
Eligibility for employee share ownership plan.
Flexibility to work from home or fully remote for up to one month each year.
Professional growth opportunities, autonomy, and training programmes.

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