Travel Consultant - French speaking Job Bloemfontein South Africa,Customer Service/HelpDesk

To strengthen our team in South Africa, we are looking for a French-speaking Luxury Travel Consultant.

Immerse yourself in the world of luxury travel:
As a Travel Consultant at Ten Lifestyle Group, an internationally leading lifestyle management company, you will serve a sophisticated premium clientele and design tailor-made journeys that meet the highest standards.

In this role, you will combine your expertise in travel with a keen sense for luxury, trends, and service quality. You are not just a consultant – you become a trusted point of contact for clients seeking exceptional experiences worldwide.

Responsibilities:

Advising our clients –
premium cardholders – by phone and email in both French and English

Handling customer inquiries from quote preparation to billing for individual trips

Making reservations with airlines
, hotels
, and travel agencies

Creating tailored offers
, travel documents
, and detailed travel itineraries

Passionately advising and facilitating unique travel experiences

Actively selling special promotions and exclusive offers

Requirements

Your Profile:

You have excellent language skills in professional French and English
, in written and spoken (
C2 according to The Common European Framework)

Ability to speak an additional language such as German or Italian is an advantage

Have completed tertiary qualification or equivalent training, ideally in the field of tourism

Have several years of professional experience in the travel industry
, a tour operator or in a travel agency

Have GDS knowledge (
preferably Amadeus
)

Have excellent destination knowledge across key global regions

Have a strong passion for everything related to travel and the luxury lifestyle
, including gastronomy
, events and culture

Are service-oriented
, flexible and able to work under pressure

Have a positive attitude and identify with Ten Group values

Have strong communication skills

Value exceptional service and live by this motto

Are available on a full-time basis (
40hrs per week
)

Flexibility: Willingness to work 5 days a week between 07:00 and 22:00 SAST
, Sunday to Thursday

Guidelines for Hybrid/Home Office option:

Located in South Africa

Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement - at least 2x a week in the office

A secure home office at your confirmed address, free from background noise or other distractions.

You must meet our minimum internet speeds if you want to work remotely / in our hybrid model and this will be checked during the recruitment process and again when you join. We also have a great office that you can work from as an alternative. To check your internet speed please click , follow the instructions and once you have your results, please take a screenshot and upload this on your application form.

During the first week of employment (Week
1), employees are required to work 100% from the office to support onboarding, cultural immersion, and initial setup.

A Work-From-Home (WFH) assessment will be assigned on Day 1 and must be completed within the first week.

From Week 2 onwards, employees may transition to a hybrid working arrangement, subject to successful completion and passing of the assessment.

Exceptions may be considered on a case-by-case basis where necessary.

Benefits

Our people are at the heart of our business, and we foster a culture of recognition and reward—both through regular appraisals and our annual Extra Mile Awards, where we celebrate those who go above and beyond in their roles. We also encourage all staff to incorporate their aspirations and interests into their careers at Ten, and we support their development every step of the way.

Rewards Designed Around You

Competitive Salary based on experience, plus a performance-based bonus. Additional Late Shift and Sunday Shift allowances increase earning potential.

Hybrid Working
:
Combine working from home with working from the office. If you don’t live near our office, we also offer fully remote working options.

Paid Time Away from Work
:
Enjoy a competitive paid time-off package, including one day each year to volunteer for a cause that matters to you.

Paid Sabbaticals
:
One month…