Retirement Withdrawals Executive Job Singapore,Customer Service/HelpDesk

Role Overview

At #TeamCPF, you’re not just joining a team; you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life’s uncertainties. We thrive on sharp minds and insightful decisions. Your ability to analyse and think critically isn't just valued;

it's essential. Every choice you make contributes to our collective success. Collaboration is our way of life. We believe in the power of effective partnerships and seamless communications across teams. Together, we amplify each other’s strengths and achieve remarkable results. Our learning never stops. We encourage your inquisitiveness and courage to embrace new challenges head‑on. Your agility, readiness to challenge conventions, embrace of data‑driven strategies, dedication to learning and applying new skills fuels our innovation and progress.

At the core of everything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedication. Every action we take is guided by a deep sense of purpose and a commitment to those we serve.

Responsibilities

Manage daily operations to ensure efficient, timely, and accurate processing of payouts to CPF members, including handling applications, processing transactions, and engaging with members through calls and correspondence to resolve enquiries and ensure smooth payout processes.
Respond to member enquiries and appeals with professionalism, clarity, and empathy, ensuring transparency and accuracy in conveying scheme details and payout information.
Collaborate with managers and relevant teams, including IT, in the planning, execution, and monitoring of process improvement initiatives to streamline operations and enhance service delivery.
Provide support for user acceptance testing (UAT) of new or enhanced systems and processes to drive efficiency and effectiveness within operations.

Qualifications

Relevant experience in an administration or operations function.
Experience in customer service and relationship management, with the ability to provide support, answer queries, and resolve issues efficiently.
Ability to comprehend and internalise procedural guidelines and their underlying rationale, with the capability to connect operational tasks to broader departmental and organisational objectives.
Experience with work improvement methodologies such as UiPath or Lean Six Sigma is an added advantage.
Communicates effectively, both in writing and speaking.
Works independently and manages priorities effectively.
Adaptable and resourceful in handling different tasks and challenges.
Meticulous and responsible, with a keen eye for detail in ensuring accuracy in all tasks.
Position is on a 1‑year full‑time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs.

We welcome candidates with disabilities and are committed to providing an inclusive and supportive work environment.

Benefits

Opportunities to engage in a mix of formal and informal training, keeping your skills sharp in our ever‑evolving technological landscape.
Promotion opportunities based on your capability and on‑the‑job performance.
A vibrant community of like‑minded and friendly colleagues, where collaboration and creativity thrive.
A hybrid work model that offers flexibility for remote work, subject to exigencies of service.
Flexible dress code that empowers you to choose your appropriate outfit for the day.
A comprehensive rewards package that includes annual leave, pro‑family leave, medical and dental benefits, and access to recreational activities.

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