Claims Technician

Primary Details

Time Type:
Full time

Worker Type:
Employee

To provide efficient and effective support to the claims team to ensure good relations with clients and brokers and that accurate records are established and maintained.

• Claims Administrator
• Leeds (Hybrid)

At QBE, we get to the heart of what matters for our customers. We’re an international insurer with more than 13,000 people working across 26 countries – making us large enough for ambition yet small enough for impact. We’re building momentum to become the most consistent and innovative risk partner.

Are you passionate about delivering exceptional customer service and making a real difference at the first point of contact? We’re looking for a proactive and detail‑oriented individual to join our team, where you’ll play a key role in supporting customers through their claims journey. From handling calls and written correspondence to negotiating settlements and working with automated processes, this role offers variety, challenge, and the opportunity to build your knowledge of legal and regulatory matters.

If you thrive in a fast‑paced environment, enjoy problem‑solving, and are eager to grow within a supportive team, we’d love to hear from you.

With hybrid office working and excellent benefits, including 30 days holiday, a supportive and inclusive environment awaits you.

• Answer calls and written correspondence from customers to provide support at the first point of contact.
• Action written response correspondence as appropriate.
• Liaise with stakeholders regarding claims to ensure the best outcomes for customers.
• Negotiate settlements with third parties.
• Enter key data accurately on Excel and in‑house systems.
• Work with automated assisted processes.
• Develop and maintain knowledge of legal & regulatory matters.
• Understand the technical language used in documents and interpret the meaning.
• Put the customer at the forefront of everything we do.

• A passion for excellent customer service by going above and beyond to understand customers’ needs.
• Able to follow a detailed process to ensure all data is accurately recorded consistently.
• The capability to develop and maintain an understanding of legal, regulatory & insurance matters.
• A willingness to embrace and shape innovation and technology within QBE to benefit the customer.
• Able to adapt to changing customer requirements in a modern workforce.
• Ability to own and resolve problems.
• Applicants must have the right to work in the UK as visa sponsorship is not available for this role.

• 30 days holiday a year with the option to buy up to 2 additional days.
• Flexible working – inclusive opportunities for part‑time, job share, and compressed hours.
• Pension – automatically enrolled with employer contributions of 10% of basic salary.
• Private medical insurance – comprehensive private medical cover for you and family.
• Family friendly policies – 26 weeks leave at full pay regardless of gender identity, sexual orientation or parenthood status.
• Short‑term remote work abroad – up to 20 days per year to work remotely from certain locations abroad.
• Sustainable investing – support our net‑zero goal through green investments.
• Cycle‑to‑Work – benefit for greener, cheaper commuting with up to £5,000 value.

Equal Employment Opportunity: QBE is an equal opportunity employer and complies with equal employment opportunity legislation in each jurisdiction it operates.