European Customer Service Representative

Responsibilities

• Manage customer orders from entry to invoice, ensuring accuracy, compliance, and timely processing.
• Act as key liaison between customers and internal teams including planning, logistics, and quality.
• Maintain accurate customer master data and ensure alignment with pricing and contracts.
• Handle customer portals including order uploads, KPI responses, and documentation.
• Support complaint, rebate, and deduction processes in close collaboration with relevant teams.
• Ensure export compliance and documentation are complete and accurate.
• Monitor and improve customer KPIs through data‑based decisions and proactive issue resolution.

• Secondary school qualifications required (e.g., GCSEs and A‑levels); a degree in Business, Communications, or a related field is strongly preferred.
• Proficient in ERP systems (e.g. SAP) for order entry, pricing, data management, and handling customer portals.
• Strong knowledge of export compliance, documentation, pricing, invoicing, complaint resolution, and deduction processes.
• Experienced in managing complex orders, tracking/reporting KPIs, and understanding units of measure, conversion rates, and shipping documentation.
• Fluent in English (spoken and written) and in one additional language:
  French, Spanish, or German.

• The UK annual base salary range: £32,000 to £39,000.
• Life insurance.
• 16 weeks of maternity/paternity and co‑parenting leave.
• Free language courses (24 languages available).
• Additional local benefits.

Location:

Wrexham, UK or Östringen, Germany.

Remote working:
After completion of 6 months probation, up to a maximum of 2 days home base per week.

Salary:
The primary location for this job is UK; however, it may also be based in other countries. For other countries, local competitive salary conditions will apply, in line with local legislation.

At Syensqo, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience.

We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.