Customer Support Advisor – Sports Industry

We are recruiting for a Customer Support Advisor to join a successful and growing company based in St Albans.

Our client is one of the leading players in their field and is recognised for their high levels of customer service. They are a friendly, sociable company with a relaxed yet professional atmosphere.

As a Customer Support Advisor, you will be responding to all incoming client queries through live chat or telephone, taking full ownership of queries and seeing them through to resolution.

For the first six months this role will be fully office-based. After training, the position will become hybrid with 3 days in the office and 2 days working from home.

• Salary: £25k-£30k depending on experience
• Hours:
  
  Rota across 7 days to include evenings and weekends (earliest start 7.30am, latest finish 10pm)
• Weekend shifts are alternating, with one week on followed by one week off
• New joiners will be assigned a week of either all early, mid or late shifts. Shifts are as follows:
  • Early: 7:30am – 4pm
  • Mid: 11:30am – 8pm
  • Late: 1:30pm – 10pm
• 25 days holiday (increasing to 30 after 2 years)
• Contributory pension scheme
• Life insurance benefit (4 x salary)
• Private medical insurance
• Discounts scheme for gym membership, travel and cinema
• Free parking

• Respond to customer queries in a timely and professional manner via telephone, live chat and email
• Develop proficient product knowledge with an understanding of pricing and business rules, taking full ownership of queries and seeing them through to resolution
• Create automation/self-service help tools for clients to speed up the customer service process and future-proof the business
• Answer inbound generated calls from clients within set service levels following internal processes
• Support new account openings
• Report direct feedback obtained during client interactions to contribute to the improvement of products and services

• Experience working in a Customer Service office-based position, with a focus on being timely and responsive in your approach
• Good sporting interest and current knowledge across a range of major sports and events
• Good numeracy and literacy skills with strong commercial and financial awareness
• Available to work evenings and weekends to cover live sporting events – this team operates 7 days per week including Bank Holidays

Red Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.