Remote Customer Service Representative Cubic Corporation

Remote Customer Service Representative Job in Canada – Cubic Corporation Hiring

Cubic Corporation, through its transportation technology division, Cubic Transportation Systems, is seeking a dedicated and customer-focused Customer Service Representative (CSR) to join its growing customer support team. This role serves as the primary point of contact for customers, delivering high-quality service, resolving inquiries, processing transactions, and ensuring a positive customer experience in a fast‑paced call center environment.

As a Customer Service Representative, you will play a vital role in supporting customers who rely on transportation‑related services and products. You will be responsible for answering inquiries, processing account‑related requests, resolving issues efficiently, and maintaining accurate records of customer interactions. Your ability to communicate clearly, remain professional under pressure, and provide effective solutions will contribute directly to customer satisfaction and operational success.

This opportunity is ideal for individuals who enjoy helping people, thrive in a structured service environment, and want to build a long‑term career in customer service. Cubic offers comprehensive training, competitive pay, valuable benefits, and the opportunity to work with a globally recognized technology company that supports public transportation systems worldwide.

As a Customer Service Representative, you will:

• Respond to incoming customer calls professionally and courteously.
• Handle customer inquiries related to products, services, accounts, and transportation programs.
• Process transactions such as payments, refunds, account updates, and related requests.
• Accurately document customer interactions and transaction details within company systems.
• Troubleshoot customer issues and provide timely resolutions whenever possible.
• Escalate complex concerns to appropriate departments for further assistance.
• Provide accurate information regarding fare media, transportation programs, and service offerings.
• Maintain compliance with company policies, procedures, and regulatory requirements.
• Meet or exceed performance metrics including call quality, resolution rates, and transaction accuracy.
• Contribute to a positive customer experience through effective communication and problem‑solving.

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal abilities.
• Strong problem‑solving and conflict‑resolution skills.
• Basic computer proficiency and accurate data entry skills.
• Ability to work in a fast‑paced call center environment.
• Flexibility to work varying shifts, including weekends and holidays.
• Must reside within Metro Vancouver, Canada.

• Previous experience in customer service, retail, hospitality, or call center environments.
• Experience using CRM software or customer support platforms.
• Experience handling high‑volume customer interactions.
• Ability to manage challenging customer situations professionally.
• Knowledge of transportation services or public transit systems is considered an asset.

Position: Customer Service Representative

Company: Cubic Corporation – Cubic Transportation Systems

Job Type: Full‑Time

Salary: $17.42–$23.95 per hour

Schedule:

• Shift‑based role
• Weekends required as needed
• Holiday coverage required as needed
• Operating hours: 6:30 AM – 11:30 PM

Training Requirement:

Successful candidates must attend six weeks of on‑site training at Cubic's Burnaby office before transitioning to remote work.

Employees may enjoy a range of benefits and professional advantages, including:

• Competitive hourly compensation.
• Paid initial training program.
• Opportunity to work remotely after training completion.
• Career growth opportunities within a global technology company.
• Professional development and ongoing learning opportunities.
• Exposure to innovative transportation technology solutions.
• Supportive team environment focused on customer success.
• Experience working with one of the leading transportation technology providers globally.
• Stable full‑time employment with a reputable organization.