Remote Customer Service Associate - Bilingual

Job Overview

The Tier 1 Patient and Member Support Representative plays a critical role in providing outstanding customer service to patients and members within a call center environment. This position involves managing inbound calls, emails, and chats to address inquiries, resolve issues, coordinate queues, and provide information about Teladoc Health services. The representative ensures high customer satisfaction by addressing concerns professionally and efficiently, while occasionally handling crisis situations.

The versatility to work both independently and collaboratively as part of a dynamic team. Outstanding telephonic communication abilities, enabling the clear and articulate explanation of complex concepts to our diverse member base. Superior problem‑solving capabilities and organizational acumen to address challenges effectively.

• Managing inbound calls, emails, and chats to address inquiries.
• Resolving issues and coordinating queues.
• Providing information about Teladoc Health services.
• Ensuring high customer satisfaction by addressing concerns professionally and efficiently.
• Occasionally handling crisis situations.
• Working independently and collaboratively as part of a dynamic team.
• Using outstanding telephonic communication to explain complex concepts to a diverse member base.
• Applying superior problem‑solving capabilities and organizational acumen to address challenges effectively.

• Exceptional empathy, actively engaging with members & patients, demonstrating genuine understanding of their needs.
• Exemplary organizational skills, adept at managing multiple competing priorities in a high‑paced environment.
• A keen ability to adapt to new processes and thrive in a fast‑paced work environment.
• Bi‑lingual proficiency in English and French, required.

• Earn $24 CAD per hour.
• Minimum commitment of only 15 hours per week, with flexibility to work more hours.
• Flexible work schedule:
  Monday to Friday 5:00AM–9:00AM EST;
  Thursday/Friday 8:00PM–12:00AM EST;
  Saturday/Sunday 5:00AM–10:30AM EST.
• Gain in‑demand experience in healthcare and tech, building resume with industry‑relevant skills in virtual healthcare, patient communication, and crisis handling.