Customer Service Representative Bilingual

Position: Customer Service Representative Bilingual Hybrid Role )
Overview  Join IS2 as a Bilingual Customer Service Representative in Markham, ON, where you’ll operate in a hybrid work setting. Utilize your English and French skills to provide customer support in the medical supply industry.
This hybrid position seeks an individual knowledgeable in customer service with fluency in both English and French. Candidates with experience in medical devices or pharmaceutical products will be particularly valued. You will process orders, handle inquiries, and coordinate with various internal and external stakeholders.
Responsibilities   Assist customers and Sales Representatives effectively
Answer calls and emails in English and French
Manage order processing and shipment tracking
Address customer inquiries related to products and support
Communicate with hospital staff and warehouse teams
Qualifications   Fluent in English and French, both spoken and written
At least two years of relevant customer service experience
Strong computer skills for effective communication
Ability to multitask within a busy team setting
Familiarity with healthcare products is an asset

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