Customer Support – French Speaking

Some people see customer questions as problems. You see them as opportunities—to connect, to help, and to make someone’s day a little brighter. And you can do it all in both French and English.

We’re looking for a French-English Customer Support Representative to join our global team. You’ll be on the front lines for our customers in Spanish-speaking regions, answering their questions, guiding them through solutions, and making sure they walk away feeling supported and valued.

• Respond to customer inquiries in French and English via chat, email, and calls
• Offer step-by-step guidance to resolve technical or order-related issues
• Keep accurate records of customer interactions
• Share insights from customer feedback to improve our products and processes
• Work closely with a friendly, supportive remote team

• 1+ year of remote/online experience in customer service or a similar role
• Experience with bilingual customer support is an advantage
• Excellent written and verbal communication skills
• Experience with Gorgias, Zendesk, Shopify, or similar tools is a plus
• Calm and solution-focused under pressure
• Familiarity with E-Commerce and CRM systems is a plus
• Fluent in French and English

• A laptop or desktop with an i5 processor or better
• High-speed internet (25 Mbps or faster for both upload and download speed)
• A quiet workspace for calls

• Fully remote—work from anywhere
• Competitive pay with regular reviews
• Paid time off for rest and recharge
• Monthly health stipend
• Bonuses based on performance
• A team that values collaboration, growth, and respect

If you’re ready to put your language skills to work helping people every day,
Apply Now and tell us why you’d be a great fit. We can’t wait to meet you!