Bilingual Customer Support

Join Neo's Customer Experience team as a Bilingual Customer Support Specialist in Ottawa. Work from home while delivering outstanding service to enhance every customer's experience.
This role focuses on fostering a collaborative team culture at Neo, a financial institution that emphasizes value through every customer interaction. We're seeking someone with over a year of customer-facing experience and a strong problem-solving mindset. Flexibility in your schedule is essential, as you'll need to work at least 25 hours a week, including a minimum of 6 hours on weekends.

Key Responsibilities:

• Provide exceptional customer support in both English and French

• Resolve customer inquiries effectively and efficiently

• Collaborate with teammates to uphold service excellence

• Adapt to evolving technologies and processes

• Achieve performance and productivity targets
Requirements:

• 1+ year of experience in customer service

• Excellent problem-solving abilities

• Passion for innovation and learning

• Ability to work flexible hours on weekends

• Comfort with change and growth opportunities
Be part of a collaborative environment that values customer interactions at Neo.
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