Specialist Officer

We want to be the bank that disrupts - but we also need the right people, and the right teams to keep everyone safe whilst we do that. Which is where you fit in. Screening in line with the Sanctions Regime is part of the end-to-end payment process.

We take care of the details that matter whilst providing exceptional service, so if you love a challenge and thrive off working in a busy environment, we’ve got a great opportunity for you to join our team.

The Specialist Officer role involves monitoring payment messages which alert within our screening system for investigation and then contacting customers for relevant information.

You will work 35 hours per week Monday – Friday. The working hours are between 8am until 6pm on a rotational shift basis.

This is a 9-month secondment opportunity.

At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job, you'll be assigned to our nearest regional hub. There will be a need to regularly connect with colleagues for collaboration events. This is anticipated to be in either Glasgow, Gosforth or Leeds. If your application is successful, your hiring manager will provide further details on how this works.

Virgin Money is now part of Nationwide.

Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.

You’ll be employed by Nationwide from day one, delivering real impact and benefit ting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

• Access to private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

The role involves monitoring sanctions screening systems and identifying items that require investigation. You will contact customers to gather information related to payments under review and work in line with currency cut‑off times and operational deadlines. A key part of the position is contributing to continuous improvement activity, bringing a fresh perspective to existing processes and challenging why things are done in certain ways.

For this role, we require:

• The ability to learn quickly and be able to work as part of a team
• Someone who can deliver accurate work – attention to detail is crucial in this role
• Excellent communication and listening skills – you’ll be adapting to new processes and learning rapidly
• The ability to work in a fast‑paced, change environment
• Proven interpersonal skills and the ability to work positively with stakeholders
• A passion for providing an exceptional customer experience

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel – We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind.
• Say it straight – We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand.
• Push for better – We don’t settle…