Customer Assistance Coordinator

Job Title: Customer Assistance Coordinator

Department: Roadside

Location: Birmingham Hybrid

Employment Type: Full Time

Salary: £27,013.60

Bonus: £2,045 performance bonus

Employment Type: Part Time (20 Hours a week)

Salary: £15,436.34

Bonus: £1,168.57

Start Date: May 18th

As a Customer Assistance Coordinator, you’ll play a vital role in supporting customers who require roadside assistance, delivering prompt, professional, and compassionate service. You'll be part of a dynamic, customer-focused team that strives to provide a smooth and reassuring experience during stressful situations.

This is a fantastic opportunity to join a global organisation that genuinely values its people and offers real opportunities for growth and development.

• Full time: 35 hours per week, shifts scheduled between 7:00 AM – 21:00 pm, Monday through Sunday. Hybrid working model. All necessary IT equipment will be provided.
• Part time: 20 hours per week — Mon to Fri – 5pm to 6pm starts;
  Saturdays alternate 9am to 1pm – 2 Saturdays a month.

• Respond to customer calls with professionalism, empathy, and efficiency
• Proactively manage each assistance case to ensure timely and appropriate service delivery
• Communicate updates clearly and consistently to customers
• Work within established call guidelines and procedures to meet quality standards
• Collaborate with your team and management to drive service excellence

• Strong verbal communication and listening skills
• Customer-focused with a calm and solutions-driven approach
• Comfortable using multiple systems and managing tasks simultaneously
• Ability to work flexible hours, including weekends and bank holidays
• A reliable and professional home working setup

• Experience in a customer service, call centre, or emergency services environment
• Understanding of roadside assistance processes or motor claims

• Pension Scheme – Auto-enrolled from the 1st of the following month with 4% employee and 4% employer contributions, plus a 2.5% matching increase after 1 year of service
• Private Medical Cover
• Life Assurance – 4x your annual basic salary
• Flu Vaccinations & Eye Care Vouchers
• Free Roadside Assistance – After 6 months' probation
• Travel Insurance – At a discounted rate
• Interest-Free Season Ticket Loan – After probation
• 3 Paid Volunteering Days Per Year – After 12 months of service
• Discounts – On Allianz products and a wide range of retail and lifestyle brands
• Comprehensive Employee Assistance Programme (EAP) – 24/7 support for wellbeing, legal, and financial matters
• Recognition & Rewards – For high performance and long service

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.