Work From Home Bilingual Customer Service

Location: Quebec

Become a vital part of Randstad Canada as a Bilingual Customer Service Representative. This 100% remote role allows you to support customers across the country from your home office!

In this position, you'll cater to customer needs in both English and French, with a focus on managing inquiries related to loyalty programs. Your ability to use CRM software effectively will enhance customer experiences, while a structured training program equips you for success in this full-time role with competitive pay.

Key Responsibilities:

• Manage redemption and order fulfillment efficiently

• Route customer inquiries effectively through channels

• Assist with loyalty points and navigation concerns

• Document all customer interactions accurately

• Handle an average of 50-60 calls, split between languages

Requirements:

• Bilingual in French and English is required

• Experience in high volume call centers

• Familiarity with MS Teams, Excel, and CRM

• Solution-driven mindset

• Reliable internet connection and personal computer

Support Randstad Canada’s mission by utilizing your bilingual skills in a rewarding remote customer service role.
#J-18808-Ljbffr