Bilingual Customer Support Specialist Remote

Join our work-from-home team as a French-Speaking Customer Support Specialist. Leverage your bilingual skills to assist and resolve customer queries through voice and chat support.

In this remote role, you will be the first point of contact for French-speaking customers. You'll provide expert assistance via phone, live chat, and email, ensuring customers receive efficient and friendly support. This position values communication, problem-solving, and relationship-building with clients.

Key Responsibilities:

• Deliver support in French and English via voice and chat

• Troubleshoot customer issues and provide effective resolutions

• Build strong relationships with clear, empathetic communication

• Collaborate with teammates for consistent service

• Offer customer feedback for tool improvement

Requirements:

• 1+ year of customer service experience

• Bilingual customer support experience is a plus

• Excellent communication skills in French and English

• Familiarity with Gorgias, Zendesk, or Shopify

• Solution-focused approach under pressure

Utilize your bilingual customer skills to excel in this fully remote position.
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