Remote Customer Success Lead — Own Retention & Growth
Remote / Online - Candidates ideally in
Craigavon, County Armagh, BT62, Northern Ireland, UK
Listed on 2026-06-13
Craigavon, County Armagh, BT62, Northern Ireland, UK
Listing for:
Software Works for You Ltd
Remote/Work from Home
position Listed on 2026-06-13
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Software Works for You Ltd is looking for a Customer Success Lead to enhance customer engagement with their platform used by UK gas and heating engineers. The successful candidate will own retention metrics, lead a small team, and interact directly with customers to understand their needs and improve service.
This role requires a strong SaaS experience, team leadership skills, and a curiosity about customer success processes. A competitive salary of £40,000-£50,000 is offered, along with a pathway to the leadership team.
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