Customer Solutions Coordinator

Position: Customer Solutions Coordinator Hybrid Role
Enhance customer satisfaction as a Customer Solutions Coordinator at Olympus in Richmond Hill, Ontario, with a hybrid work model. Provide order management and exceptional service support to both customers and sales teams.

As a Customer Solutions Coordinator, you will play a vital role in ensuring the seamless processing of customer orders. With a minimum of four years in customer service, your expertise will support the sales and field service teams. You will be responsible for various tasks including order entry, responding to inquiries, and ensuring compliance with company policies.

Key Responsibilities:

• Manage sales and service order entry efficiently

• Process customer inquiries within 24 hours

• Support special requests from sales representatives

• Handle product order changes and adjustments promptly

• Review daily open order reports with attention to detail

Requirements:

• High School Diploma or equivalent

• 4-5 years of customer service experience

• Proficient in Microsoft Office applications

• Strong organizational and communication skills

• Detail-oriented with excellent follow-up abilities

Utilize your customer service and problem-solving skills to ensure optimal satisfaction at Olympus in Richmond Hill.
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