Customer Service Specialist

Join Eastlink: A Career That Connects

Work Location: Call Centre, Dartmouth, NS (On-site) or Remote (Work-from-Home)

Start Date: August 12, 2026

Eastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia. We take great pride in being a leader in delivering creative competitive, customer focused telecommunications solutions, and connecting our customers to the things and people that matter most. Serving a customer base across seven provinces, our advanced solutions include Internet, Mobile, TV, Telephone, Security and Automation, Data Communications, and exclusive locally produced programming on Eastlink Community TV.

We’re passionate about connecting people through Mobile, Internet, TV, Security, and more, with service they can count on and opportunities they can grow with.

We embrace diversity, inclusion, equity, and accessibility throughout all levels of the organization and encourage members of equity groups to self-identify during the application process.

• Start Strong: $18.15/hour plus unlimited commission and performance incentives
• Grow Your Career:
  Internal growth and promotion opportunities—we invest in your future
• Enjoy Competitive Benefits:
  Paid time off, holidays, sick days, health benefits, pension plan, and employee discounts
• Comprehensive Training:
  No prior call center experience required—we provide the tools and training to set you up for success

As a Customer Sales & Service Consultant, you’ll support customers through inbound calls while balancing service excellence with sales opportunities. Your responsibilities will include:

• Answering customer inquiries related to billing, accounts, and services
• Identifying customer needs and recommending products, services, and promotions
• Assisting customers with upgrades and plan changes
• Resolving concerns efficiently while delivering a positive customer experience
• Meeting individual sales and performance targets
• Using multiple systems and tools to document interactions accurately
• Building rapport with customers on every call with confidence, adaptability, and a positive attitude

• Strong communication and active listening skills
• A customer‑first mindset with the ability to confidently offer solutions and upsell when appropriate
• Comfort handling both service‑related and sales‑focused conversations
• Ability to meet performance metrics in a high‑volume call center environment
• Basic computer proficiency and the ability to navigate multiple systems
• Reliability, professionalism, and a positive attitude
• Flexibility to work scheduled shifts, including evenings and weekends

• Previous experience in customer service, sales, retail, or call center environments is an asset
• New to the field? We welcome motivated candidates with strong transferable skills